Brand & Client Experience Coordinator
Full-Time · Maple Grove, Minnesota · Evergreen Opportunity
The Opportunity
Mill & Mason is always interested in meeting exceptional people who can elevate both our clients' experience and our growing brand. We are not filling an immediate vacancy, but we welcome introductions from outstanding candidates with the right combination of administrative talent, creativity, professionalism, and industry experience.
The Brand & Client Experience Coordinator would serve as a welcoming first point of contact for Mill & Mason while helping keep our office, communications, and marketing efforts organized and polished. This is much more than a traditional receptionist position. We're looking for someone who can create an exceptional client experience, confidently manage administrative responsibilities, and bring the Mill & Mason brand to life across social media and other marketing channels.
This is a full-time, showroom-based position at our Maple Grove location. The role also requires regular local travel to project sites, fabrication and installation activities, and other locations to photograph and film the day-to-day work behind the Mill & Mason brand.
The ideal candidate is warm, capable, detail-oriented, and resourceful. You know how to make people feel welcome, communicate professionally, anticipate what needs to happen next, and turn ideas into finished work.
What You Would Do
- Welcome clients, builders, designers, vendors, and other showroom visitors
- Answer and direct phone calls, emails, and general inquiries
- Coordinate appointments, showroom visits, and internal schedules
- Maintain organized client records, documents, and office systems
- Assist with proposals, correspondence, data entry, and project paperwork
- Support the sales and production teams with day-to-day administrative needs
- Develop and manage a consistent social media content calendar
- Photograph and film projects, materials, installations, and behind-the-scenes activities
- Visit local jobsites and other Mill & Mason work locations to capture authentic content
- Create, edit, and schedule engaging photo and video content
- Help maintain a consistent Mill & Mason voice and visual identity
- Monitor social media engagement and respond appropriately
- Assist with website updates, email marketing, customer reviews, and promotional materials
- Identify opportunities to improve the client experience and strengthen the brand
The All-Star We'd Love to Meet
- Experienced in office administration, reception, client service, or a similar role
- Skilled in social media strategy, content creation, and account management
- Comfortable photographing, filming, and editing short-form video content
- An excellent writer and confident verbal communicator
- Highly organized, dependable, and attentive to detail
- Comfortable managing multiple priorities without losing follow-through
- Professional, personable, and calm under pressure
- Proficient with common office, scheduling, and digital communication tools
- Able to take initiative and work independently
- Comfortable visiting active jobsites and working around construction activities
- Able to travel locally as part of the regular workday
- Genuinely interested in design, craftsmanship, homebuilding, or remodeling
A Strong Advantage
Experience in countertops, cabinetry, interior design, construction, homebuilding, remodeling, or another design-related trade would be especially valuable. Photography, graphic design, video production, or digital marketing experience would be a strong advantage.
Introduce Yourself
If this sounds like the kind of opportunity you've been waiting for, we'd be glad to hear from you. Send us your résumé, a brief introduction, and links or samples showing your social media, photography, video, writing, design, or marketing work.
This is an evergreen opportunity rather than an immediate vacancy. Submissions will be considered as business needs and exceptional opportunities arise. Benefits are subject to plan terms and eligibility.